DreamVegas Responsible Gaming

Our Commitment to Safe Play

Here at Dream Vegas, responsible gaming is not just a compliance checkbox — it is a core value. We are dual-licensed under the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017), both of which hold some of the highest player protection standards in the industry. These licences require us to maintain rigorous responsible gaming practices, and we go beyond the minimum requirements because we genuinely care about our players' wellbeing.

At DreamVegas, we operate under the White Hat Gaming platform, which has an established framework for safeguarding players across all its brands. Our team monitors player behaviour and is trained to identify signs of problem gambling. If we notice unusual patterns, we may proactively reach out to offer support or apply additional protections.

Tools We Provide to Keep You in Control

At Dream Vegas, we give you full control over how you interact with our platform. You can set your own limits, take breaks, or exclude yourself entirely — all directly from your account. Here is a summary of the responsible gaming tools we offer:

All limits you set take effect immediately. Increases to existing limits are subject to a mandatory cooling-off period before they become active — this gives you time to reconsider. At DreamVegas, we take no shortcuts when it comes to your safety.

Deposit and Spending Limits in Detail

We at Dream Vegas strongly encourage all players to set deposit limits when they first join us. You can choose limits on a daily, weekly, or monthly basis. Our minimum deposit is 20 EUR/GBP/USD/CAD/NZD, and you can personalise your upper boundary to whatever suits your personal budget. There is no judgment — only support.

If you ever feel your spending is becoming difficult to manage, our DreamVegas support team is available 24/7 via live chat or by emailing us at support@dreamvegas.com. We will help you adjust your limits or apply additional protections right away. New players can also explore our DreamVegas bonus offers, which come with clear terms to help you manage your play responsibly from the start.

Self-Exclusion and Taking a Break

Sometimes the best decision is to step away entirely. At Dream Vegas, we offer two distinct options for players who need a break:

• Cool-Off Period: A temporary restriction ranging from 24 hours to six weeks. During this time, you will be unable to log in or make deposits, giving you the space to reassess your gaming habits.
• Self-Exclusion: A longer-term or permanent block on your account. Once applied, your account will be closed and you will not be able to reopen it until the exclusion period ends — or ever, if you choose permanent exclusion.

For players in the United Kingdom, our DreamVegas platform is fully compliant with GamStop, the national self-exclusion scheme. If you register with GamStop, your exclusion will automatically apply to all UK-licensed operators, including us. We support this initiative fully and make no attempt to circumvent it.

Protecting Young People

At Dream Vegas, we have a zero-tolerance policy toward underage gambling. You must be 18 years of age or older to register and play on our platform. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, which is required under both our UKGC and MGA licences.

We also recommend that all parents and guardians use third-party parental control software to prevent minors from accessing online gambling sites. Tools such as the following can help:

• GamBan – blocks access to all online gambling platforms
• Net Nanny – general parental control and web filtering
• Betfilter – specialist gambling-specific filtering software
• Cyber Patrol – comprehensive content filtering for families

If you ever suspect that a minor has accessed your Dream Vegas account, please contact us immediately at support@dreamvegas.com and we will take swift action.

Recognising Problem Gambling

We at DreamVegas want you to enjoy gaming as a fun, recreational activity. However, we also know that for some people, gambling can become a problem. Here are some signs that your gambling habits may need attention:

• Spending more money than you can afford to lose
• Chasing losses by placing larger or more frequent bets
• Neglecting work, family, or social responsibilities because of gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Hiding your gambling activity from friends or loved ones
• Feeling that you cannot stop, even when you want to

If any of these signs resonate with you, please do not hesitate to reach out — to us at Dream Vegas or to one of the specialist organisations listed below. There is no shame in asking for help, and taking action early makes a real difference.

External Support and Resources

Our DreamVegas responsible gaming tools are just one layer of support. We also encourage players to connect with specialist organisations that offer free, confidential help: