DreamVegas Casino Privacy Policy

At Dream Vegas, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at dreamvegas.com. We operate under strict regulatory frameworks, including those set by the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). By using our platform, you acknowledge that you have read and understood how we handle your information as described in this document.

Who We Are

Here at DreamVegas, we are operated by White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with our registered office at 85 St John Street, Valletta, VLT1165, Malta. As your data controller, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently. If you have any questions regarding how we handle your data, you can reach our support team at support@dreamvegas.com or via our 24/7 live chat service.

Information We Collect

When you register and use the Dream Vegas Casino platform, we may collect a variety of personal data. This includes, but is not limited to, the following categories of information:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents (required for KYC verification)
• Financial information, including payment method details, deposit and withdrawal history
• Login credentials and account activity, including dreamvegas login records
• Device data, IP addresses, and browser information when you access the DreamVegas app or website
• Gameplay data, including wagering history, bonus usage, and session activity
• Communications you send us via live chat or email

We collect this data directly from you during registration, through your use of the Dream Vegas online casino, and automatically via cookies and tracking technologies on our site.

How We Use Your Personal Data

At DreamVegas Casino, we use your personal information for clearly defined purposes in accordance with applicable data protection laws. Specifically, we process your data to:

• Create and manage your account, including facilitating your dream vegas casino login
• Process deposits and withdrawals, and manage your dream vegas withdrawal times and transaction history
• Verify your identity as required under our licensing obligations (KYC/AML compliance)
• Deliver bonuses, promotions, and offers — including the dream vegas bonus, dream vegas free spins, and dream vegas 50 free spins
• Comply with legal and regulatory requirements under UKGC and MGA rules
• Provide 24/7 multilingual customer support through live chat and email
• Monitor for fraud, problem gambling indicators, and responsible gaming compliance
• Improve our services, platform performance, and user experience on the Dream Vegas Casino real money environment
• Send you marketing communications where you have provided consent (you may opt out at any time)

Legal Basis for Processing

Our DreamVegas platform processes your personal data on several lawful grounds. We process data to perform our contractual obligations to you as a registered player. We also process data to comply with our legal obligations as a licensed operator. In some cases, we rely on your consent — for example, for marketing communications — and in others, we rely on our legitimate interests in operating a secure and compliant gambling platform.

Cookies and Tracking Technologies

When you visit dreamvegas.com or use the Dream Vegas app, we use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site traffic. Cookies help us understand how players interact with our platform, which allows us to improve our services continuously. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Data Sharing and Disclosure

Here at DreamVegas, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions involved in handling your deposits and withdrawals
• Identity verification and fraud prevention service providers
• Regulatory authorities, including the UKGC and MGA, when required by law
• Other White Hat Gaming Limited sister brands and platform services where operationally necessary
• Technology and software providers who support the operation of the Dream Vegas Casino platform
• Marketing analytics partners (only where you have given your consent)

All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active, and for a period thereafter as required by our regulatory obligations. Under anti-money laundering laws applicable to our Dream Vegas online casino operations, we are typically required to retain certain records for a minimum of five years following the end of our relationship with you. When data is no longer needed, we securely delete or anonymise it.

Your Rights

As a user of our DreamVegas Casino services, you have a number of rights under applicable data protection laws, including GDPR where relevant. These include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw your consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us directly at support@dreamvegas.com. We aim to respond to all requests within 30 days.

Data Security

At Dream Vegas Casino, we implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our platform uses industry-standard SSL encryption across all transactions and account activities. Access to personal data within our organisation is restricted to authorised personnel only, and all staff handling data are trained on their data protection responsibilities.

Responsible Gaming and Data

Our DreamVegas team processes certain personal data specifically to support responsible gambling. This includes monitoring player activity for signs of problem gambling, applying self-exclusion tools (including GamStop compliance for UK players), and maintaining records of responsible gaming interactions. We consider this processing to be in both your best interests and our legal obligations as a licensed operator.

International Data Transfers

As we at Dream Vegas serve players across multiple regulated markets — including the UK, Malta, Canada, and New Zealand — your data may be transferred to and processed in countries outside your jurisdiction. Wherever such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant regulatory authorities, to protect your personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform functionality. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of the Dream Vegas Casino platform following any updates constitutes your acknowledgement of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how our DreamVegas platform handles your personal data, please do not hesitate to get in touch. You can reach us at support@dreamvegas.com, or via our 24/7 live chat available directly on dreamvegas.com. Our dedicated support team is always ready to assist you.